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F.A.Q

Frequently Ask Questions

If the question you want to ask us not in this page, Please contact us,By email contact@bluvan.fr, or call the office between 8:00-20:00 Paris time.


1 Are your minivans non-smoking? Air-conditioned? How many seats?
  Our non-smoking, air-conditioned vans are comfortably, 8 seats, with case for luggage
2 Do you make transfers to car rental companies? Train stations? Other airports? From hotel to hotel?
We transport anywhere. If you can't find the destinations in the website,
Please email us at contact@bluvan.fr, or call the office between 8:00-20:00 Paris time to make the Reservation
3 Do you pick-up at ROISSY?
  Yes. Roissy and CDG are the same. The full name of the airport is Roissy-Charles de Gaulle
4 Do you provide car seats for children and what is the fee?
  Yes,All our Vans are equipped with one baby seat and two booster seats.Paris is a heavy traffic city with a lot of sudden stops and traps and we are concerned for the safety of the child.
The price like a adulte price.(Please note that using the car seat means taking up one adult spot, for which there is a fee.)
5 How can I find the shuttle?
  For a arrival from the airport or Train Station
- First confirm the terminal in which you arrive.
- Then simply follow the chart below to find the "meeting point" in your terminal. Do not hesitate to confirm the terminal with appropriate airport personnel.

MEETING POINTS
CDG Airport (CHARLES DE GAULLE)

TERMINAL EXIT DOOR (sortie) TERMINAL EXIT DOOR (sortie) TERMINAL EXIT DOOR (sortie)
1 2 (Departure level, go one level down after luggage area) 2C 16 (arrival level) 2F 16 (arrival level)
2A 8 (arrival level) 2D 9 (arrival level) 2G Orange door
2B 10 (arrival level) 2E 16 (arrival level) 3 Main Exit (arrival hall)

ORLY Airport
TERMINAL SOUTH Exit door / Sortie - K TERMINAL WEST Exit door / Sortie - D

BEAUVAIS Airport
TERMINAL 1 : Main EXIT DOOR (sortie) TERMINAL 2 : Main EXIT DOOR (sortie) TERMINAL St Exupery : Main EXIT DOOR (sortie)

TRAIN STATIONS
Gare du Nord exit/sortie -Place Napoléon lll - in front of the McDonalds
Gare de l'Est exit/sortie –Rue du Faubourg Saint-Martin
Gare de Lyon exit/ sortie- 2 Place Louis Armand, in front of the Mercure hotel
Gare d'Austerlitz exit/sortie- Boulevard de l'hôpital, in front of the McDonalds
Gare de Bercy next to the taxi station
Gare de Montparnasse exit/sortie - Boulevard de Vaugirard
Gare Saint Lazare exit/sortie - Rue d'Amsterdam

For a departure to the airport

If we need to change your pick up time, we will notify you by phone, by leaving a message on your voicemail, to your hotel reception or by email.
So please check your voicemail, Email & your hotel receptionist, before your pick up day.You must be ready a 15 minutes earlier for your pick up, downstairs in front of your building or the lobby of your hotel.
A minivan will arrive in any time, according to Paris traffic, it is impossible to give an exact pick up time therefore the pickup time is within a 15 minutes Please note, we will call you only in emergency.
The driver will wait at 10 min for a shared shuttle & 15 min for a private shuttle after the pickup time from the hotel or private address.
If you're late, the driver can't wait for you by respect to other passengers & reservations, in this case, that's a "NO SHOW", no refund for you.
6 How far in advance can I change/cancel my reservation?
  We require 48 hours notice of all changes and/or cancellations.
Cancelation

For any cancellation of your reservation you will have some charges :
  - Cancellation on the same day: no refund
  - Cancellation 24 hours before the transfer: 50% refund
  - Cancellation more than 24 hours of shipment: 95% refund
7 How long will it take to get to my hotel?
For a shared shuttle
  Your estimated time of transfer from CDG (based on zip code):
50-60 Minutes: 75010, 75011, 75017, 75018, 75019, 75020
65-75 Minutes: 75001, 75002, 75003, 75004, 75005, 75006, 75007, 75008, 75009, 75012
80-90 Minutes: 75013, 75014, 75015, 75016
For a Private shuttle
  Your estimated time of transfer from CDG (based on zip code):
45-60 Minutes: 75010, 75011, 75017, 75018, 75019, 75020
60-70 Minutes: 75001, 75002, 75003, 75004, 75005, 75006, 75007, 75008,75009,75012
70-80 Minutes: 75013, 75014, 75015, 75016
8 How much should I tip the Driver?
  While tipping is not required, we recommend 1 to 2 Euros per piece of luggage.
9 If my arriving flight is delayed ?
  So long as you arrive during our normal driving hours,of 8:00 - 20:00 , we can pick you up short delay,next availability of shuttle. But If you arrive After or before this hour ,there will most likely be a wait involved
10 My departure pick-up time seems awfully EARLY/LATE. Can I reschedule it?
  We will gladly schedule to the time you wish, but once you do so, BLUVAN, cannot be held responsible for any mishaps due to client-requested changes
11 My friends and I are arriving/departing from different terminals/locations, but we want to all ride in the same van. Is this possible?
  Please email us at contact@airportshuttleparis.fr, or call the office between 8:00-20:00 Paris time for more details. To book under one reservation.
12 The payment online is it perfectly protected ?
  All the data of your order and your payment are sent manners encrypted by protocol SSL since your computer towards Blue Van Paris Paris.
Only Blue Van Paris has the key of encoding to read these data and to treat your order.
When you are in made safe mode, a lock appears on your screen
13 Why do I need to book in advance?
  Since this is an on-demand service, we recommend you book as early as possible to guarantee free seats. Check our Rates page for more details and then book on-line.
14 Why I did not receive a confirmation by e-mail as planned ?
  When you finish the payment in the site, normally you receive two e-mails, one for the confirmation of your payment & another for reservation voucher.
If not, Please check that it is not in your Spam file, before contacting us at contact@bluvan.fr, or call the office between 8:00-20:00 Paris time,to receive your confirmations.
15 Will the shuttle take me directly to my terminal? To my hotel?
For a Private
  Yes, you're going directly to your hotel or to your terminal
For a shared shuttle.
  While not all parties in the vans will be traveling to the same City of destination,The Driver will decide(the traffic of the highways,district of your destination and his next pick up address ext.)to make the stops of the destinations of our passengers indicated in their vouchers.
16 Your shuttle driver hold up a sign with my name when I arrive?
  We can do this, but as it is a private service, it requires a special rate. Please email us at contact@bluvan.fr, or call the office between 8:00-20:00 Paris time for more details.
17 You've scheduled my departure pick-up time for 3H30 hours prior to my flight. Is this sufficient time for an international flight?
  For security reasons, most international flights require a 2-hour check-in prior to boarding.
Depending on the zip code of where you are being picked-up, we have factored this into your transport. Also, please note that Paris is a very old town with a lot of narrow streets and traffic traps that require extra time.